Refund policy
REFUNDS
We unfortunately do not offer any refunds at this time.
RETURNS & EXCHANGES
We cannot ensure the items you want will be available by the time your returned items are received, so we do not offer exchanges.
We don’t accept returns. If an order is returned to us because it was refused, unclaimed, or undeliverable, the customer is responsible for the return shipping fee and any carrier charges. We’re happy to resend the package once these costs are deducted. If the customer prefers a refund instead of reshipment, the refund will be issued after all deductions and carrier fees associated with the order’s return. The original shipping charges paid at checkout are non-refundable.
WRONG ADDRESS DISCLAIMER
It is the responsibility of the buyer to make sure the shipping address is entered correctly. We do our best to speed up processing and shipping times, hence there is a very small window to cancel/change your order or to change the address of your order. If you decide to cancel your order or change your shipping address, please write to us at orders@vssoils.com as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so.
CANCELLATION
Contact us within 24 hours to cancel your order, but we unfortunately cannot guarantee cancellation if the order has started processing. To make sure you receive your order in time, we will start processing the orders as soon as we receive it, this means once your order has been placed you may not be able to cancel it.